Privacy Notice

At Brook House, we are committed to maintaining the trust and confidence of our guests. In particular, we want you to know that we are not in the business of selling, renting or trading email or contact lists with other companies and businesses for marketing purposes. In our Privacy Notice, we have provided detailed information about when and why we collect your personal information, how we use it and how we keep it secure.

Types of data we collect

Website Cookies

Our website uses cookies in conjunction with Google Analytics to gather information like visitor statistics and website browsing patterns.

Google Analytics

When someone visits www.brookhouselakes.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Wifi

When you use our free guest WiFi we may collect data about your device and the volume of data which you use.

Personal Information

As part of the enquiry process on our website or by telephone, we collect personal information. We use that information for a couple of reasons: to tell you about things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email or contact lists with other organisations and businesses.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer, Liz Johnston, at stay@brookhouselakes.co.uk

Changes to this Privacy Notice

We will review and update this privacy notice from time to time. It was last updated on 24^th May 2018.